This Policy applies to Bonza Aviation Pty Ltd, Australia’s new, and only independent low cost airline taking off in 2023. Bonza as an airline is enabling Australian’s to explore more of their own backyard, and at low cost prices.
We respect the privacy of our customers, and any users of our Online Services, and developed this Policy to demonstrate our commitment to protecting your privacy. In order to deliver our Online Services to you, from time to time we collect personal information.
This Policy describes:
This policy DOES NOT apply to information that:
Some of our Online Services (such as our digital platforms) may contain links that connect you with third party partners, programs, products and services. These links do not operate under this Policy.
These third-party websites may independently solicit and collect personal information from you. While we strongly support the protection of privacy on the Internet, we do not have control over, and cannot be responsible for, the actions of other third parties. We encourage you to review the privacy policies of all third-party websites you visit to understand their information practices before providing personal information directly to them.
Please read this Policy carefully. It is your choice whether or not to provide personal information to us. If you choose not to provide your personal information to us, you may not be able to use our Online Services (such as make a booking) and we may not be able to communicate with you. If you do not agree with our policies and practices, do not book, access or use the Online Services.
We may collect several types of information from and about you, including some or all of the following information:
We collect this information:
A. Information Provided by You
We also collect the following types of personal information from you when you access the Online Services. The most common of these circumstances where you would provide personal information and the categories of personal information we collect in those circumstances include the following:
The above list provides examples of the personal information that may be collected when using the Online Services. If you do not want us to collect your personal information, please do not provide it to us.
B. Information that We Collect Automatically From You
When you access and use the Online Services, we may use technology to automatically collect information to improve our Online Services and to deliver a better and more personalised service:
C. Information Collection and Tracking Technologies
The technologies we use for automatic information collection may include:
While the purposes for which we may process personal information will vary depending upon the circumstances, in general we use personal information for the purposes set forth below:
Legal Basis for Processing. The General Data Protection Regulation (GDPR) requires that we inform you of the legal bases for our processing of your personal information. Where the GDPR is applicable, our legal basis for processing your personal information will depend on the personal information concerned and the specific context in which we collect it. Bonza relies on the following lawful basis for processing personal information: your explicit consent, contract performance, our legitimate interests, and compliance with legal obligations.
When you provide us with your personal information by making a booking and by registering to use the Online Services, our legal basis for the processing of that personal information is that processing is necessary for us to provide a service to you or for us to perform our part of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
We also collect and process personal information about you as necessary to provide the Online Services, product development and improvement, and/or product usage analytics. In these instances, our lawful basis of processing your personal information is our legitimate interests (when not overridden by your data protection interests or fundamental rights and freedoms).
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either securely destroy it, or irreversibly anonymise the data (and we may further retain and use the anonymised information)
We may share your personal information as necessary to provide the Online Services you request, including sharing information with our third party service providers, when required by law, to protect rights and safety, and with your consent. Your personal information is not used for other business purposes other than providing the Online Services to you and reporting to those persons below.
We may share personal information with:
Aggregated and Non-personal information: We may share aggregated and non-personal information we collect under any of the circumstances set forth in this Policy. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
We store your personal information here in Australia. However, in those exceptional circumstances where we need to process your personal information overseas we will only do so where we are satisfied that there are comparable levels of protection equivalent to Australia by using a legitimate transfer mechanism to the extent required under applicable laws, such as pursuant to contractual clauses and other safeguards. Under certain data protection laws and regulations, there may be additional requirements with which we must comply before transferring any personal information outside of the territory from which it has been collected, including without limitation, having obtained explicit consent from you with respect to such offshore transfer of personal information and undertaken certain security assessments mandated by local laws and regulations.
You may have certain rights in relation to your personal information. If you would like to exercise any of them, please contact us firstname.lastname@example.org.
We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
How You Can Access or Request to Delete Your Information: If you have an online account with us, you have the ability to access, review, edit, correct, and update your personal information online by logging into your account, to the extent that information is held within our Online Services.
You may request to have your personal information that you provided when you registered along with the information relating to your use of the Online Services removed from our databases, as well as request for the deletion/deregistration of any online accounts you have created (where applicable) by submitting a request to our contact information set forth at the end of this Policy, and insert “Privacy Rights Request” in the subject line. We will remove such information as soon as practicable for us, however, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by applicable law. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information may be subject to those third parties’ policies.
Your Choices About Collection and Use of Your Information:You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Online Services because such information may be required in order for us to finalise and administer your travel booking or to enable you to purchase a product .
Opt-Out: At any time you can choose to no longer receive commercial or promotional emails or newsletters from us by modifying your email preferences by selecting the “Opt-Out” link found in the footer of the communication or on our Online Services and following the instructions or contacting us. You may modify your choice at any time by using the “Opt-Out” link as described above.
You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take a little while for us to process an opt-out request or such shorter period as may be prescribed by applicable law. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us.
Even if you opt-out of receiving promotional or marketing communications, you may continue to receive emails and notifications relating to the Online Services that are necessary to fulfil your travel booking or conclude your purchase of our products.
The security and confidentiality of your personal information is important to us. We have implemented reasonable measures (including by taking physical, technical, and administrative measures) to protect your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure.
While we are focused on the security of your personal information and follow strict standards, processes and procedures that are designed to protect your personal information, you must remember that the Internet is a global communications vehicle open to threats, viruses and intrusions from others and so we cannot promise, and you should not expect, that we will be able to protect your personal information at all times and in all circumstances.
The safety and security of your information also depends on you. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Where we have given you (or where you have chosen) a username and password which enables you to access the Services, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
The Online Services such as digital applications are not intended for use by children under 16 years of age. We do not solicit or knowingly collect any information from visitors or users under 16 years of age. Please do not use the Online Services if you are under 16 years of age. The exception to this is the collection of personal information for a minor for the purposes of administering and facilitating a travel booking. If we learn we have collected or received personal information from a child under 16, we will delete that information except in relation to a travel booking.
This Policy does not create rights enforceable by third parties.
We will occasionally update this Policy to reflect changes in our privacy practices. If we make any such changes we will update it on our website. We encourage you to review the Policy each time you visit the Online Services to see if this Policy has been updated since your last visit to make sure you understand how your personal information will be processed.
If you have any questions about this Policy or our privacy practices, please contact us as follows:
Bonza Aviation Pty Ltd
Attention Privacy Officer
3 Friendship Avenue, Marcoola, QLD 4564
Version 1.0 Dated 24 January 2023